FAQ
EDIBLE COCKTAIL TOPPERS
GENERAL
What are they made of?
They are made out of Potato Starch (Wafer paper) and edible inks.
They are Vegan, Kosher, and Gluten free.
Do they have a taste?
No, the toppers are tasteless so they won't compromise the flavours of your drink.
How do I know what size to order?
Measure Your Glass Mouth Size:
Before ordering, take a moment to measure the mouth size of the glasses you intend to use for displaying our edible toppers. This measurement is essential to tailor the toppers precisely to your needs.
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Venue Inquiries:
If your event will be hosted at a venue, reach out to the vendor, bartender, event coordinator, or venue manager responsible for the beverage service.
Ask them for details about the glasses they will be using, specifically the mouth size.
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Pre-Select Your Drinks (If you can):
We recommend pre-selecting the drinks or cocktails that will be served at your event this way you/your venue will have an easy time figuring out the mouth size.
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If No Mouth Size is Provided
In case you are unable to provide the mouth size of your glasses or opt not to.By default, we will create toppers measuring 60mm x 30mm. While these might fit some cocktail glasses, keep in mind that the perfect fit might be missed without your specific measurements.
How long do they take to dissolve?
It's all about whether you're a natural dancer with a drink in hand or more of a sit-down enthusiast.
When the glass stands still, the toppers party on for hours, but drinks aren't here for a snooze fest – they're here to be sipped and enjoyed.
So, with all that glass shaking and moving, your drink might high-five the topper a few times and hence they will start to dissolve.
But don't stress about the clock, you've got time to enjoy your drink, and of course, take some pics.
What are your lead times?
Personalised:
Design: 3-5 business days
Production: 3-5 business days
+ Shipping
Please keep in mind these are general guides only and actual time frame may vary depending on several factors, such as how promptly we receive approval of the design and the changes made to the artwork.
Semi-Custom:
Production: 3-5 business days
+ Shipping
Ready to order:
Production: 2-3 business days
+ Shipping
Do you sell samples?
Yes, yes we do!
Do you provide digital proof of my design?
We only provide digital proofs for personalised designs.
After purchase kindly allow us 3-5 business days to work on your design and we will send over a mockup of the toppers.
What happens after I place a PERSONALISED order?
3-5 business days after purchase you will receive an email with a mockup of your design (Make sure to check your SPAM).
Once the design is approved we will start production. - Production can take up to 3 business days.
Note: If you are not satisfy with the design you are entitled to 1 change.
If additional adjustments are needed beyond the included round, a $10AUD per proof will be required.
This policy ensures that the design process is efficient and streamlined for both the customer and the company.
What happens after I place a SEMI-CUSTOM order?
Once the purchase is made, our production process will commence. Production can take 2-3 business days.
Just hold tight until you get that shipping heads-up!
It's important to note that for semi-custom designs, we do not provide proofs or permit additional modifications.
What happens after I place a "READY TO GO" order?
Once the purchase is made, our production process will commence. Production can take 2-3 business days.
Just hold tight until you get that shipping heads-up!
It's important to note that for Ready to go designs, we do not provide proofs or permit additional modifications.
What if I want to order a combination of personalised and ready to go toppers?
Before placing your order, we would like to draw your attention to our lead times to ensure a smooth and timely delivery.
If you need the "ready to go" toppers sooner than the personalised or semi-customised toppers, we recommend placing two separate orders.
Unfortunately, we are unable to dispatch orders separately.
Therefore, if you decide to combine "ready to go" toppers with personalised or semi-custom toppers, please base your decision on the longest lead time.
We will dispatch the entire order once we finalise the production of ALL items.
What if I want to order a combination of semi-customised and ready to go toppers?
Before placing your order, we would like to draw your attention to our lead times to ensure a smooth and timely delivery.
If you need the "ready to go" toppers sooner than the personalised or semi-customised toppers, we recommend placing two separate orders.
Unfortunately, we are unable to dispatch orders separately.
Therefore, if you decide to combine "ready to go" toppers with personalised or semi-custom toppers, please base your decision on the longest lead time.
We will dispatch the entire order once we finalise the production of ALL items.
CARE
How to store wafer paper?
Try to keep the toppers inside of the pack until your big fiesta and store them in a cool dry place.
They should be safe in your pantry.
*Steer clear of refrigeration and warm places – these two can lead to the paper becoming tender, resulting in melting and altering their form.
How long does wafer paper last?
It's advised to utilise it within a year from the time of purchase.
This is because the paper loses moisture and becomes fragile as time goes on.
SHIPPING
How much is postage?
The shipping cost and time frame for Australian orders will depend on the weight and size of the order.
Since our products are customisable, this will be calculated during check out for our collections and quoted for our bespoke designs.
What are your shipping timeframes within Australia?
These are estimated shipping times only and do not include design and production time.
QLD, SA, NSW: 2-5 business days
VIC, ACT: 3-6 business days
WA, TAS, NT: 4-10 business days
Do you ship worldwide?
Not yet, Australia only.
But we do have plans to ship worldwide in the near future.
LOCATION
Where are you located?
We are located in Brisbane QLD, Australia.
We will be relocating to Sydney NSW, Australia in January 2024
Do you have a physical store?
We do not have a physical store or showroom.
But we do want to make this happen in the future.
Can I pick up my items if I am based in Brisbane?
Unfortunately we do not provide pick up service.
Once we open our showroom pick up will be available to ease the process.