FAQ
GENERAL
Do you sell samples?
Yes we do! - This is the best way to clear all doubts before ordering your final design, as you will be seeing and feeling the quality of our wedding stationery.
We aim to provide a sample of all different print processes, but kindly write in the notes before checkout, if you are after a particular process so we make sure to include this.
To order simply follow the link below:
How many invitations should I order?
Remember that not all individuals require their own invitation, most probably there will be couples and families at your wedding, which might help you minimise the overall cost of your stationery.
In saying this, the invitations required are usually around 70% of your total guest count.
We do recommend ordering an extra 10 invites just in case!
Do you supply proofs?
Yes, digital proofs are always provided, that way you can confirm the design before we start printing. You may change your design up to 2 times. Any further changes will incur a fee.
Do you have a minimum order?
There is a minimum order of 30 sets for our classic printing methods, and a minimum of 50 sets for our luxe printing methods.
What if I am only having a small wedding?
Our minimum order is of 30 - 50 sets, this covers labour and all material costs involved with each design that we create and print.
We can send you less than 30, however the price will remain the same as our min. order amount.
Keep in mind that we highly recommend all clients to order at least 10 suites more than what they think they'll require. Hence this might help you reach the minimum set required.
Do you help with wording?
Yes we do, after placing your order you will receive an email with different attachments that will help you with the wording, if you are still not convinced, respond on that same email and we will help you out!
Can I see how my suites might look before placing an order?
Unfortunately we do not design any artwork before the order is placed.
If you have any doubts regarding our printing methods, paper etc. We highly recommend ordering a sample pack.
You can also go to our instagram and check what we have done in the past to get a better idea of what we can do for you.
I've left it too late! Can you rush my order?
Please contact us and let us know by when you require your invitations.
If we are able to prioritise your order, a 40% rush order fee will apply in addition to the design cost.
The ability to accommodate a rush order will depend on various factors, such as our current workload and the complexity of the design. As such, we will need to confirm whether a rush order is possible before invoicing for the additional fee.
What are your lead times?
Semi Custom Designs
On average our orders take 4-6 weeks this includes designing, printing and shipping time.
*For foil or letterpress please allow an additional 14 business days for printing and processing.
Bespoken Designs
On average our orders take 6-8 weeks this includes designing, printing and shipping time.
*For foil or letterpress please allow an additional 14 business days for printing and processing.
Day-Of Items (Menus, Table numbers, Place cards, Coasters)
The design and printing process typically takes around 4-6 weeks, excluding shipping.
This time frame starts from the date you provide your guest list, menu and seating allocation.
*For foil or letterpress please allow an additional 14 business days for printing and processing.
Please keep in mind this is a general guide only and actual time frame may vary depending on several factors, such as how promptly we receive the wording for your order after purchase, the number of changes made to the artwork, and the print methods chosen.
If you have any specific concerns or questions about the lead times for your order, don't hesitate to contact us via email.
How much is postage?
The shipping cost and time frame for Australian orders will depend on the weight and size of the order.
What are your shipping timeframes within Australia?
These are estimated shipping times only and do not include design and production time.
INVITATION ORDERS:
All stationery orders include tracking and require signature on delivery.
QLD, SA, NSW: 2-5 business days
VIC, ACT: 3-6 business days
WA, TAS, NT: 4-10 business days
MY ORDER
I have place my order, what now?
After placing an order, you will be sent a form to complete with the wording, ink, and paper options for your design.
Your order comes with three rounds of digital proofs.
The first proof will be designed exactly as specified by you, and you will have two rounds of revisions to make changes to your design.
It's important to note that while changes can be made to ink color, any changes to fonts, layout, and design elements will need to be discussed prior to placing your order.
If additional revisions or layout adjustments are needed beyond the included three rounds, a $35AUD per proof will be required.
This policy ensures that the design process is efficient and streamlined for both the customer and the company.
If you have any further questions or concerns about the order process or revision policy please contact us directly via email before placing the order.
Are envelopes included in my order?
Can I order more after I place my order?
Yes, but it's going to cost more per invite, unless you're looking to re-order the same amount.
We strongly recommend ordering at least 10 extra suites at the time of making your first order.
This takes into account any miscounted guests or last minute cancellations where you can then invite other guests.
You can always have a suite photographed to add to your photo album.
DESIGN
I have created a design myself. Can you print this for me?
Yes, and no...
This will be managed on a case to case basis, and we can discuss further once you fill out our "custom quote" form and provide more information about your design.
I have a style in mind, can you design it for me?
Most definitely! - If you have a style in mind or you saw a photo of a design somewhere, just go to our "custom quote" page, respond to the questions and attach any images you have.
Please note that fonts may vary from the image you sent us, however we will try our very best to match your needs.
Can you print double-sided
For an additional cost we can do it.
This might end up being more cost effective for you, rather than having 2 seperate pieces of stationery you can have it two-in-one! example invitation in one side, RSVP at the back, or details.
LOCATION
Where are you located?
We are located in Brisbane QLD, Australia.
Can I pick up my items if I am based in Brisbane?
Unfortunately we do not provide pick up service.
Once we open our showroom pick up will be available to ease the process.
Do you have a physical store?
We do not have a physical store or showroom.
But we do want to make this happen in the future.