STATIONERY
FAQ
STATIONERY
Do you sell samples?
Yes we do! - This is the best way to clear all doubts before ordering your final design, as you will be seeing and feeling the quality of our wedding stationery.
We aim to provide a sample of all different print processes, but kindly write in the notes before checkout, if you are after a particular process so we make sure to include this.
To order samples simply follow the link below: SAMPLES
How many invitations should I order?
Remember that not all individuals require their own invitation, most probably there will be couples and families at your wedding, which might help you minimise the overall cost of your stationery.
In saying this, the invitations required are usually around 70% of your total guest count.
We do recommend ordering an extra 10 invites just in case!
Do you supply proofs?
Yes, digital proofs are always provided, that way you can confirm the design before we start printing. You can make up to 2 changes to your bespoke design and 1 time changes to semi custom designs.
Any further changes will incur a fee.
Do you have a minimum order?
There is a minimum order of 20 sets for our classic printing methods, and a minimum of 50 sets for our luxe printing methods.
What are your "Premium" printing methods
Letterpress, Hot Foil, Embossing and Debossing are considered PREMIUM finishes.
Click HERE to learn more about our printing methods.
What if I am only having a small wedding?
Our minimum order is of 20 - 50 sets (depending on the printing method) this covers labour and all material costs involved with each design that we create and print.
We can send you less than 20, however the price will remain the same as our min. order amount.
Keep in mind that we highly recommend all clients to order at least 10 suites more than what they think they'll require. Hence this might help you reach the minimum set required.
Do you help with wording?
Yes, we are happy to help with wording, before checking out write a little comment for us to let us know you would require our help.
If you are in the process of ordering Bespoke Designs, don't you worry, we will cover this!
Can I see how my suites might look before placing an order?
Unfortunately we do not design any artwork before the order is placed.
If you have any doubts regarding our printing methods, paper etc. We highly recommend ordering a sample pack.
You can also go to our instagram and check what we have done in the past to get a better idea of what we can do for you.
I've left it too late! Can you rush my order?
Please contact us and let us know by when you require your invitations.
If we are able to prioritise your order, a 40% rush order fee will apply in addition to the design cost.
The ability to accommodate a rush order will depend on various factors, such as our current workload and the complexity of the design. As such, we will need to confirm whether a rush order is possible before invoicing for the additional fee.
What are your lead times?
SEMI CUSTOM DESIGNS
On average our orders take 3-4 weeks this includes designing, printing and shipping time.
BESPOKE DESIGNS
On average our orders take 4-5 weeks this includes designing, printing and shipping time.
DAY-OF ITEMS (Menus, Table numbers, Place cards, Coasters)
The design and printing process typically takes around 4-5 weeks, including shipping.
**This time frame starts from the date you provide your guest list, menu and seating allocation.
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Please keep in mind these are general guides only and actual time frame may vary depending on several factors, such as how promptly we receive the wording for your order after purchase, the number of changes made to the artwork, and the print methods chosen.
If you have any specific concerns or questions about the lead times for your order, don't hesitate to contact us via email.
What paper do you use?
We team up with top-notch printers from Australia who provide premium, eco friendly, textured paper stocks.
All the stock we work with is also certified by FSC at the mill.
MY ORDER
I have place my order, what now?
After placing an order, you will be sent a form to complete with the wording, ink, and paper options for your design.
Your order comes with three rounds of digital proofs.
The first proof will be designed exactly as specified by you, and you will have two rounds of revisions to make changes to your design.
It's important to note that while changes can be made to ink color, any changes to fonts, layout, and design elements will need to be discussed prior to placing your order.
If additional revisions or layout adjustments are needed beyond the included three rounds, a $35AUD per proof will be required.
This policy ensures that the design process is efficient and streamlined for both the customer and the company.
If you have any further questions or concerns about the order process or revision policy please contact us directly via email before placing the order.
Are envelopes included in my order?
Invitations include a standard white envelope, our "semi-custom designs" will also have colour envelopes available for purchase.
Can I order more after I place my order?
Yes, but it's going to cost more per invite, unless you're looking to re-order the same amount.
We strongly recommend ordering at least 10 extra suites at the time of making your first order.
This takes into account any miscounted guests or last minute cancellations where you can then invite other guests.
You can always have a suite photographed to add to your photo album.
DESIGN & BESPOKE
I have created a design myself. Can you print this for me?
Yes, and no...
This will be managed on a case to case basis, and we can discuss further once you fill out our "custom quote" form and provide more information about your design.
I have a style in mind, can you design it for me?
Most definitely! - If you have a style in mind, just go to our "custom quote" page, respond to the questions and attach any mood boards you have.
Can you print double-sided
For an additional cost we can do it.
This actually might end up being more cost effective for you, rather than having 2 seperate pieces of stationery you can have two-in-one! example: invitation in one side, RSVP at the back, or details.
Note: we cannot print double side when embossing or debossing finishes are chosen.
SEMI CUSTOM DESIGNS
Can I request a different colour or shape for any of your semi-custom pieces?
Yes of course, we are here to make this process as seamlessly as possible for you.
Please contact us if you have a different idea in mind.
Keep in mind this might be classify as a BESPOKE design, depending on the changes you will like to make.
When would you be releasing new desings?
Every week we will be releasing new products!
Keep an eye on our INSTAGRAM
What if I like one of your Semi-Custom Designs but would like to make it even MORE personal?
ABSOLUTELY!
Contact us and tell us which collection you are after and what are the changes + personalisations you would like to add.
Keep in mind this might be classify as a BESPOKE design, depending on the changes you will like to make.
SHIPPING
How much is postage?
The shipping cost and time frame for Australian orders will depend on the weight and size of the order.
Since our products are customisable, this will be calculated during check out for our collections and quoted for our bespoke designs.
What are your shipping timeframes within Australia?
These are estimated shipping times only and do not include design and production time.
QLD, SA, NSW: 2-5 business days
VIC, ACT: 3-6 business days
WA, TAS, NT: 4-10 business days
Do you ship worldwide?
Not yet, Australia only.
But we do have plans to ship worldwide in the near future.
LOCATION
Where are you located?
We are located in Brisbane QLD, Australia.
Do you have a physical store?
We do not have a physical store or showroom.
But we do want to make this happen in the future.
Can I pick up my items if I am based in Brisbane?
Unfortunately we do not provide pick up service.
Once we open our showroom pick up will be available to ease the process.
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